The 35,000-square-foot facility is custom-designed for hands-on, around-the-clock monitoring and support of the line’s 26 cruise ships.
The Carnival Cruise Line operations centre is the first facility of its kind in south Florida and features a state-of-the-art tracking and data-analysis platform that enables real time information sharing between Carnival ships and specialised shoreside teams designed to support fleet operations.
It was unveiled during a ribbon cutting ceremony and interactive demonstration of its most innovative new high-tech features, which is anchored by a 74-foot-long video wall composed of 57 LED screens.
The high-definition wall displays the status of all ships, including weather, itinerary updates, safety, engine and environmental updates.
Additionally, the status of ports, ships logistics, guest operations and a host of other functions are also monitored.
The year-round system will support the work of cross-functional teams, including technical, nautical, port and guest operations, environmental operations and compliance, occupational safety, technical services, and other key areas.
“In designing the fleet operations centre, we combined best practices from the military, government and industry to achieve a generational leap in facility design, sophisticated technology and utilization, creating the largest and most advanced fleet operations centre in the industry,” said Carnival Cruise Line president Christine Duffy.
“Nothing is more important than the safety of our guests and crew, and this new facility enhances our already comprehensive approach to safety and operational excellence.”
Carnival built custom tools for use and integration into the centre, such as the proprietary software applications Neptune and Argos.
Developed in-house, Argos is an always-awake knowledge management tool which harnesses information from thousands of data points and overlays rules-based decision making, predictive alerting and queuing into one visual dashboard.
The result is at-a-glance situational awareness across the fleet which significantly improves communication from ship to shore, enhances safe passage of ships, improves operational efficiencies and supports overall environmental initiatives.
Neptune captures and provides analytics for dozens of distinct parameters for navigational safety from each ship, focusing on the a series of strategic areas to optimise safety, efficiency and overall fleet performance.