The AskLAX kiosks provide a wealth of information at the touch of a virtual button across a 36-inch touch screen.
Guests can speak directly with a knowledgeable LAX GEM (Guest Experience Member) over video chat in real-time and view terminal maps, concession and retail information, emergency information, transportation options, and traffic conditions.
Guests can even take email-able selfies.
The kiosks are another way LAX is providing information to travellers during the busy summer season, complementing their Guest Experience Members and Volunteer Information Professionals, who can be found throughout LAX’s nine terminals.
“Our AskLAX kiosks are an easy way for our guests to access the most up-to-date information for their trips, or reach out to a real person to help them when they need additional assistance,” said Justin Erbacci, chief innovation and technology officer, Los Angeles World Airports.
“These kiosks are just one example of how LAX is using innovation and pilot projects to improve our guest experience through technology and creative thinking.”
Shaped like a giant smartphone, guests can check on real-time flight stats, as well as see traffic conditions for routes going in and out of LAX.
Guests can access maps to that terminal’s shopping, restaurant, and lounge selections, and then get step-by-step directions from the kiosk to the selected location.