“Rachel is known for transforming organisations in a pragmatic way to drive business success,” said Andrew Jordan, chief technology officer at Carlson Wagonlit Travel.
“She will be instrumental in our digital transformation by supporting our processes and providing the skill sets to deliver on our promises.”
O’Brien will run governing, reporting, measuring and budgeting across the global travel management company, reporting to Jordan.
She has held digital transformation roles with Santander UK, Pearson Technology, Penguin Group and NSC Technology.
She joins most recently from Ladbrokes Coral, where she was responsible for the successful delivery of technology, and implementation of change and culture in their technology transformation.